It Maintenance& Support
Services
GBT delivers IT support and maintenance services to monitor the performance of software products we
deliver.
Thus, GBT prevents customers from losing money by fixing any technical issues before
they influence negatively their business operations.
Features
Software Maintenance And Support Services
-
Application Support and Maintenance Services
Application maintenance and support services by GBT imply regular assessment, efficient app optimization and automation, and continuous improvements.
With our help, you can achieve better scalability, increased efficiency, and productivity, and avoid any wastage of resources, time, and money. -
Web app / website maintenance services
We will monitor your website carefully to keep it secure, relevant, and updated.
To be more specific, we optimize the web page speed, update software and plugins, search for broken links and 404 errors and fix them.
This way, you will be able to gain more visitors to your website. -
Security management and enhancement
We follow the best security management practices to protect your software from a broad spectrum of cyberattacks, be it phishing, man-in-the-middle attacks, or SQL injections.
These measures include regular audits, incident troubleshooting, vulnerability reported, application vulnerability and misconfiguration diagnostics, and 24/7 security monitoring. -
Software upgrades
To ensure that your software stays relevant, we will provide you with a bunch of new functionalities and features upon your request.
Also, we will update the existing functional modules and suggest further application enhancements based on customers’ feedback to help you stay ahead of the game. -
Disaster recovery strategy
Software maintenance and support services provided by GBT include creating a clear and transparent disaster recovery plan.
You will get detailed instructions that explain how to respond adequately to disasters affecting your information system to reduce the negative impact of such emergencies on your business. -
Troubleshooting & root cause analysis
In case of an emergency, we perform a root cause analysis to understand the real causes behind this issue to prevent such mistakes in the future.
When fixing issues, our specialists follow the troubleshooting approach to identify the key reasons why your digital product is not working as it should and what can be done to resolve this problem.
The software maintenance process at GBT consists of certain stages.
How We Provide IT Maintenance & Support Services
1. Requirements collection
At the initial stage, we explore your particular business needs, product requirements and
specification, the technology stack, and functionality.
Such a comprehensive analysis allows our technical team to uncover your challenges and offer the
most suitable solution.
To ensure effective collaboration, we ask clients to provide high-level requirements and
detailed project documentation, including software architecture and roadmaps.
As soon as all requirements are specified, we create a backlog of bugs and change requests to
define the scope of software maintenance and support services.
2. Software maintenance & support services planning
The next step is to discuss the IT support and maintenance services needs and formalize them
into Service Level Agreement.
Based on the scope of software maintenance and support services delivered by GBT, the SLA will
outline the application support terms such as support hours, level of support, team composition,
and software and tools used.
Apart from that, we specify the following IT maintenance services terms: application
enhancements roadmap, scheduled security activities, software product requirements and
expectations, KPIs, etc.
3. Responsibility transfer
Based on the Service Level Agreement and its specific objectives, our expert technical team will
collaborate with you or your team (or in some cases with your previous software vendor) to
prepare the predefined operational procedures and set of instructions.
It is done to streamline the maintenance and support activities.
4. Support & maintenance launch
At this stage, our team starts providing IT support and maintenance services specified in the
Service Level Agreement.
To ensure the transparency of our collaboration process, we send our client’s different
reports.
They include incident reports with root cause analysis, security audit reports, current
application issues, and potential risks.
We provide aspiring startups and seasoned enterprises.
with advanced IT support and maintenance services to boost the performance of their business-centered applications.
Large businesses
Big companies and enterprises can count on a wide range of application maintenance and support services by Syndicode,
starting from bugs and task tracking to OS and server migration.
Our software maintenance and support team will handle troubleshooting,
bug fixing, system enhancements, product migration, and stability monitoring to ensure your solution remains highly competitive in a
rapidly evolving technological environment.
Small & medium businesses
We will keep your business application maintained and supported to enable your small or middle-sized company to facilitate your operations and solve complex business challenges.
Our competent technical team will use the most advanced technologies, innovative thinking, and opportunities offered by digital transformation to help your organization lower software maintenance cost, improve ROI, and grow your business.
Startups
Our experienced system architects and engineers will help your startup with the most advanced issues.
We will investigate the source code to solve the problem, optimize the back-end functionality of your digital product and upgrade the system with new features.
You will facilitate your business growth and maintain your IT infrastructure’s flexibility, operability, and security.
Are you ready for a better, more productive business?
Stop worrying about technology problems. Focus on your business. Let us provide the support you deserve.